The Key Account Manager is responsible for managing and growing assigned retail accounts to achieve sales, distribution, and profitability objectives. This role executes account strategies aligned with MRO’s overall sales and brand goals and serves as the primary day-to-day contact for assigned customers and broker partners.

The Key Account Manager partners closely with the National Sales Manager and internal cross-functional teams to deliver strong in-market execution, close distribution gaps, support innovation launches, and ensure MRO is represented effectively across assigned accounts. This is a full-time (40 hrs/wk), salary-exempt, remote position with a compensation range of $85,000 to $95,000 per year. This candidate should reside in the Eastern portion of the United States for management of Eastern accounts and frequent area travel.

Responsibilities

• Execute account strategies for assigned retail accounts to achieve company sales, distribution, and profitability goals.

• Manage day-to-day relationships with assigned accounts and broker partners, serving as the primary operational contact.

• Plan and execute customer marketing and promotional strategies in alignment with MRO objectives and guidelines.

• Partner with the National Sales Manager to support target account initiatives and new business development efforts.

• Develop and manage annual account plans focused on volume, distribution, merchandising, and promotional execution.

• Manage assigned trade promotional spending in accordance with company objectives and approved budgets.

• Support the development of retailer business plans to drive profitable volume growth.

• Close distribution gaps through effective selling, assortment optimization, and execution of approved strategies.

• Support innovation sell-in and assist with product launches for assigned accounts.

• Prepare and deliver monthly, quarterly, and annual forecasts for assigned accounts aligned with company targets.

• Participate in quarterly and annual account reviews, ensuring MRO is represented effectively.

• Monitor and communicate key market events, retailer initiatives, and competitive activity to internal stakeholders.

• Position MRO for submissions and line reviews for assigned accounts in coordination with leadership.

• Develop and maintain strong working relationships with key customer contacts and internal partners.

• Support the development and execution of promotional sales plans and ensure proper utilization of marketing funds.

• Conduct retail sales meetings with broker partners to support training, execution, and merchandising objectives.

• Utilize available broker tools and resources to support sales performance and execution.

• Attend trade shows, demo events, and customer meetings as needed.

• Travel for live face-to-face meetings at retailers’ corporate offices, as well as virtual meetings, to support account objectives.

• Travel (up to 50%) may be required on an as-needed basis with advance notice provided to the employee.

• Other duties as assigned.

Qualifications

• Degree in Business, Business Administration, Marketing, or related field or equivalent experience required.

• 4+ years’ experience in CPG sales, with experience working with distributors, brokers, and brick and mortar retailers required.

• Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and recommendations, and to drive actions.

• Proficiency in the use of syndicated data such as Nielsen, IRI, SPINS and customer portals is strongly preferred, with minimum intermediate-level Excel skills required.

• Exceptional communication and relationship management skills.

• Proficiency in Microsoft PowerPoint and deck/presentation creation.
  

Physical Requirements

• Must be able to exert up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.

• This role involves sitting most of the time but may also involve moving for brief periods of time.

Benefits Summary

• Competitive compensation, commensurate with experience.

• Paid sick time.

• Paid holidays.

• Flexible paid time off.

• Paid volunteer time off.

• Medical, vision, and dental insurance.

• Flexible Spending Account - FSA.

• Company matched (4%) 401k.

• Eligibility for discretionary bonus.

• Employee and immediate-family discounts on all products (upon 60 & 90 days of employment).

The Culture at MaryRuth's

We are a fast-growing startup with a small, unified team that has a lot of fun and a big drive to change the world through our products. We are a health-conscious company with a focus on creating vegan and organic vitamins and supplements for everyone.

We believe our work benefits from the diverse perspectives of our employees. As such, MaryRuth's celebrates inclusion and is committed to equal opportunity employment.

MaryRuth’s is committed to the principles of equal employment opportunity. We provide employment opportunities without regard to age, race (including traits historically associated with race, such as hair texture and protective hairstyles), color, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information, marital or civil union status, veteran or military status, status as a victim of domestic violence, sexual assault, or trafficking, or any other characteristic protected by applicable federal, state, or local law. This commitment applies to all aspects of the employment relationship, including recruiting, hiring, placement, training, promotion, compensation, and termination. Where applicable, MaryRuth’s complies with local employment and labor laws in the jurisdictions in which it operates.